Privacy Policy

Introduction

Welcome to Woodwrecep Public Speaking Academy ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Enroll in our public speaking courses or programs
• Contact us through our contact forms or email
• Subscribe to our newsletter or marketing communications
• Participate in surveys, feedback forms, or course evaluations
• Attend our workshops, seminars, or speaking events
• Create an account on our learning management system

This information may include:

• Full name and contact information (email, phone, address)
• Professional background and speaking experience level
• Course preferences and learning objectives
• Payment information (processed securely through third-party providers)
• Video recordings of practice sessions (with explicit consent)
• Feedback and assessment data from instructors

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms used to find us
• Device information and screen resolution
• Cookies and similar tracking technologies data

How We Use Your Information

We use the information we collect for various legitimate business purposes:

Course Delivery and Educational Services

• Providing personalized public speaking instruction and coaching
• Tracking your progress and providing performance feedback
• Customizing course content to match your skill level and goals
• Facilitating group sessions and peer interactions
• Issuing certificates and credentials upon course completion

Communication and Support

• Responding to your inquiries and providing customer support
• Sending course-related updates, schedules, and materials
• Providing technical support for our online platforms
• Notifying you about course changes or important announcements

Marketing and Improvement

• Sending newsletters and information about new courses (with consent)
• Analyzing website usage to improve our services and user experience
• Conducting research to develop better teaching methodologies
• Creating anonymized case studies and success stories

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Learning management system providers for course delivery
• Email marketing platforms for communication
• Video conferencing services for virtual sessions
• Analytics providers for website performance analysis

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as court orders, subpoenas, or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

Consent-Based Sharing

With your explicit consent, we may share anonymized success stories, testimonials, or case studies that highlight the effectiveness of our training programs.

Data Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage for sensitive information
• Regular security assessments and vulnerability testing
• Multi-factor authentication for administrative access
• Automated backup systems with encryption

Operational Safeguards

• Staff training on privacy and security best practices
• Access controls limiting data access to authorized personnel only
• Regular review and update of security policies
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Privacy Rights

You have several rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Obtain a copy of your data in a portable format
• Review how your information is being used

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete information in your profile
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict the processing of your data
• Object to certain uses of your information

Marketing Communications

• Opt out of marketing emails at any time
• Update your communication preferences
• Choose specific types of communications to receive

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please refer to our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertising

You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Course Records: 7 years from course completion for certification purposes
• Payment Information: As required by financial regulations
• Marketing Data: Until you opt out or 3 years of inactivity
• Website Analytics: 26 months for Google Analytics data
• Support Communications: 3 years from last interaction

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention procedures.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Australian Privacy Principles

We are committed to compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).